Shipping & Returns

Shipping

Where does FERRON ship?
We ship globally.

How much does shipping cost?
At this point, we offer free standard shipping to customers in the UK. We ship to the rest of the world at a standard flat rate of £9.99.

All items are shipped from the UK. Customers assume all costs associated with declaration value in accordance with their country’s duties and tariff costsAll customs duties, taxes and fees are the sole responsibility of the customer. 

How long will delivery take?
You will receive your bag within 10 days of placing the order.

 

 

Returns

What is your return policy?
I want you to love your new FERRON bag as much as I do! If you are not happy for any reason, I want to make it right. You may return your item within 30 days of receiving your order. FERRON will accept returned items that are unused and in original condition. Items must be returned with all tags still attached and must be in their original packaging (dust bag).


What is your return process?
I want to make it simple and offer FREE ground shipping for all returns in the UK and Poland. Please email me at hello@ferron.co and I will send you a return label to use for your return shipment.


What is your refund process?
Once I receive your package, I will process your return within 2-3 business days.


Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund.

NOTE While I process returns within 3 business days from the day I receive the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time.

 

 

Any additional questions?

Call, text or drop me an email - I will always get back to you within 24 hours.

Email
hello@ferron.co

Call or Text
+44 (0) 79270 04140

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